Where: Team in the main menu. Your Advice flows, product data and reports are shared within this account.
Your plan
Free includes one live Advice flow, one dataset and up to 2,500 products, without a trial period or end date. You can use basic analytics and the AI support assistant. Custom styling, multiple flow languages, the building assistant, Health check, detailed analytics, GA4/GTM tracking, boosts and conversion tracking require a paid plan. Conversion tracking provides assisted orders, revenue and average order value once measurement is connected in your webshop.
View your current capacity under Team → Plan & Billing, or compare plans.
Invite a colleague
- Open Team and enter your colleague's email address.
- Choose Member to work on content, or Owner to also manage the account and billing.
- Set a member's permissions and send the invitation.
- Your colleague completes sign-up from the invitation email.
Invitations are valid for four weeks. You can resend or revoke a pending invitation. Keep at least one owner active. A colleague cannot see a page or button? Check their permissions and whether you are working in the same account.
Work with multiple clients as an agency
- Click the workspace name near the top of the sidebar.
- Search for a linked client and select it.
- Choose the agency name to return.
Open View all clients for the client list. An owner can create a workspace with Add client. Enter the client name, contact, email and language.
Set webshop domains and platform
Open Team → Settings. Add your webshop domains under Allowed embed domains, including every subdomain in use.
Also select your Webshop platform, so Share & Publish shows the appropriate instructions. Place the Flow widget.
Manage your plan and invoices
An owner can change the plan and view or download invoices under Team → Plan & Billing. Check capacity, the amount and the displayed start date before paying for a change.
Your invoice shows the plan and subscription period you are paying for. With advance payment, that period may start after the payment date.
Set a separate invoice email under Team → Settings → Invoice email. If empty, invoices go to the user who paid. Manage company and postal details separately in your billing details.
Turn off renewal
Your paid plan stays active until the displayed end date. You then move to Free automatically. You can keep signing in; your data is retained.
- The oldest published Advice flow stays live; other live flows become drafts. Move it to draft if you want to publish another flow.
- Visitors see the base style and source language. Custom styling and translations stay saved.
- Boosts, GA4/GTM and new conversion tracking stop. Earlier conversion figures become available again with a paid plan.
- Usage above free limits can restrict new uploads and imports.
Refunds and returning later
To discuss a refund, contact our team with your invoice number.
When our team cancels and refunds your subscription, your account moves to Free immediately. Your work is retained. You receive a credit note; it and the original invoice remain with your invoices. The money may still be processing.
To return later, sign in to the same account and choose a paid plan under Plan & Billing.
Check AI usage
Open Team → AI usage, or click the usage below the chat. Berry in Builder, support chat and AI translations share your team's monthly budget. The building assistant and AI translations require a paid plan; support chat is also available on Free.
At 90%, you receive a reminder. From 95%, new requests can pause so ongoing requests have room to finish. The budget renews at the start of the next month. The app shows your usage and reset date.
Budget used up? You can work manually and contact our team through Support ticket.
Secure your own access
Open Security to set up two-factor authentication. After changing your email address, confirm the new address and sign in again. Invite colleagues as team members instead of sharing login details.
