Solve a problem

Choose what you are seeing below. Start with the listed checks; the cause is often a connected dataset, a filter or a change that has not been published yet.

No product recommendations appear

1. Check Settings → General for the correct connected dataset.
2. Check that the dataset import has finished and contains active products. Product ID, Title and Product link must be mapped.
3. Check Settings → Recommendations: are product recommendations enabled?
4. In Matching, check that the Product filter leaves products available. Then test the EXACT MATCH rules for the selected answer path.
5. In Builder, check that the path reaches a result step.

Now seeing advice in Preview? Publish the checked flow. More about matching.

Products do not fit the answer

Open the answer in Matching. Check its field, comparison and value against the actual product data. MATCH awards points; EXACT MATCH excludes products that do not fit. A boost does not automatically make an unsuitable product suitable.

Answers hardly change anything? Check that the selected properties actually differ between products.

An import fails or stays empty

• Open the dataset and read the latest notice in Import history.
• Check that the source is a CSV, XML or JSON feed, not a regular webpage or sign-in page.
• Check that Product IDs are present and stable and required mappings are correct.
• Check that the intended catalog fits your plan's product limit.
• For manual files, upload a new file to update products.

Still importing? Avoid repeatedly starting the same import. Keep the message if progress stops. Review the import steps.

An image, price or title is missing

Open the product in your dataset. If the value is missing there too, check the source field and Mapping. Save a corrected mapping and wait for the update to finish.

Source data correct but a localized product card wrong? Also check the locale feed and matching Product IDs. Languages and translations.

The Flow widget does not appear

1. Open the live link from Share & Publish. If it does not work, first check publication status.
2. Check that the widget or plugin uses the Flow UUID from that screen, not the Builder address.
3. Check that the exact webshop domain is allowed, including the subdomain in use.
4. Check that the plugin is active and placement is configured for this page.
5. With manual HTML, check that the webshop retains the copied script code. Ask your administrator for help if it is removed or blocked.

Place the widget explains the complete process.

My change is not live yet

Wait for the draft to save and publish again. Then check the live link. If only the webshop page still uses old code or another flow, check the placement and ask for the webshop cache to be refreshed if needed.

A shared style can update multiple widgets. Read how styles work.

AI, translations or reports are missing

• No AI assistant: check that your active paid plan includes AI and has monthly budget remaining.
• Old translation: filling missing fields does not replace existing text. Edit it or regenerate the translation.
• No visitor figures: check the period. Preview and the test link without analytics do not count.
• No revenue: check conversion measurement and Product IDs. A product click alone is not an order.

Still need help?

Open Support in the app. Include the Advice flow or dataset name, the page used, what you did and what you expected. Add the visible error message and a screenshot if useful. Do not send passwords or payment details.