Analytics for advice flows

Use visitor activity, answer paths, product clicks, assisted revenue and drop-off signals to improve published Advice flows.

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Analytics shows how visitors use a published Advice flow. Live preview does not add analytics data.

Where to find this

  • Reports: account-wide results.
  • Advice flows -> Analytics: results for one flow.
  • Settings -> Tracking: external GA4/GTM tracking.
  • Place the Flow widget: conversion measurement.

What to watch

  • Views: how often the Flow widget or live link is opened.
  • Started: visitors who begin answering.
  • Finished: visitors who reach recommendations.
  • Click-through: visitors who click a recommended product.
  • Conversions and revenue: assisted orders when conversion measurement matches a purchased Product ID.
  • Pages: webshop pages where the Flow widget was used.

Use 7 days, 30 days or a custom period up to 30 days.

The Flow activity chart shows started runs, finished advice, product click-through and assisted conversions per day.

Improve from analytics

  1. Find steps with high drop-off.
  2. Check whether the question is too broad, too technical or too late.
  3. Review products with high impressions but low clicks.
  4. Adjust matching when recommended products do not fit the chosen answers.
  5. Publish one focused improvement at a time.

Use version history to compare results before and after larger changes.

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